Refund policy

Shipping, Returns & Refund Policy

🕐 Order Processing

All orders are processed and dispatched within 3 to 5 business days. You will receive a confirmation email once your order ships.

🚚 Shipping and Delivery

Estimated Delivery

Delivery timelines shown on our website and at checkout are estimates. We share these timeframes with customers before they place an order.

Possible Delays

Delays can occur due to international transit, customs inspections, courier disruptions, or other events beyond our control.

No Refunds for Delays

Because timelines are estimates, we do not offer refunds, returns, or cancellations for delivery delays once a package has left our facility.

❌ Cancellation Policy

Within 24 Hours of Ordering

You can cancel your order within 24 hours of placing it. Contact us as soon as possible at info@stormxgear.com to request a cancellation.

After 24 Hours

Once 24 hours have passed, cancellation requests are no longer accepted.

After Delivery

Orders cannot be cancelled after they have been delivered.

⚠️ Cancellation After Production Has Started

If a cancellation is approved after production has already begun, a 30% non-refundable fee will be applied to your order.

📦 Returns Policy

We want you to be happy with your StormX Gear purchase. If you're not satisfied, you can return your item within 14 days of delivery.

Return Conditions

To qualify for a return, your item must meet all of the following:

  • ✅ The item must be unused
  • ✅ The item must be in its original packaging
  • ✅ The item must be in resellable condition
  • 🚚 Return shipping costs are the customer's responsibility
  • 🚫 Final sale and customized items are not eligible for return

To start a return, contact our team at info@stormxgear.com.

📩 Return, Refund & Exchange Policy

1. Contact Us First 

  • Pre-Approval Required: You must notify our support team before returning any product or requesting a refund/exchange.
  • ⚠️ Unauthorized Returns: Items sent back without prior contact and written authorization will be rejected and returned to the sender.

     

  • How to Initiate: Email your order number and return reason to:

    👉 info@stormxgear.com

2. Shipping & Return Label Terms

  • No Free Return Labels: We do not provide prepaid return shipping labels. Customers are responsible for all return shipping fees.
  • Packaging & Safety: Returned goods must be packed securely in original packaging. Athle Fans Gear holds no liability for packages lost, delayed, or damaged in transit.

3. Inspection & Refund Process

  • Condition Verification: All returns undergo a physical inspection upon arrival. Products must be unused, unwashed, and in resellable condition.
  • Notification: You will receive an email confirmation regarding your refund status (Approved or Declined).
  • Payout Timeline: Approved refunds are processed to your original payment method within 10 business days.
  • Banking Delays: Please allow up to 15 business days for bank posting. If unreceived after 15 days, contact us at info@stormxgear.com

4. Item Exchanges

  • Standard Exchange: To swap an item quickly, return the original product through our standard process. Once approved, place a new order on our site.
  • ⚠️ Policy Note: Direct exchange shipments without prior support approval will not be processed.

📏 Size and Measurement Responsibility

Customers are responsible for selecting the correct size and providing accurate measurements before placing an order. Returns and refunds will not be accepted for incorrect sizes or wrong measurements provided by the customer.

📍 Shipping Address Accuracy

You must provide a complete and accurate shipping address when placing your order. If delivery fails because of an incorrect or incomplete address, refunds and returns will not be accepted.

🌍 Customs, Import Duties and Taxes

Customs clearance, import duties, taxes, and related delays are outside our control. We cannot issue refunds or returns due to customs delays or import charges.

🚫 Items That Cannot Be Returned, Refunded, or Exchanged

The following items are final sale and not eligible for return, refund, or exchange under any circumstances:

  • Sale items
  • Customized or personalized products
  • Limited or special edition items

📩 Contact Us

Have a question about your order, a return, or a refund? Our support team is here to help.